FAQ

Welcome to the Sodexo Company Store. If you are a first-time visitor to the store you, will need to register with us. Registering will allow access to purchasing on the store and will make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Policy.

If you forget your password, you can request that it be sent to your email address from the Sign In page. Click the "Forgot your password?" link. Customer Support cannot give passwords out over the phone, nor can we email them to a different email address than the one used to register the account.

Yes, you can view all past order details by signing in to your account. Once you have signed in, hover over your name and click Order History.

If you have a question about a previous order that cannot be answered by viewing your order history, please contact Customer Support.

You can browse through the site or use the search bar. The search bar is located at the top of every page of the online catalog. When you find an item that interests you, click the name of the item to see its detail page. You can also browse through our categories found on the top of all pages and use the filters to narrow down your selection.

Placing an order with us is fast and easy! Once you have found the item(s) you would like to purchase, simply click on the Add to Cart button. Proceed to your shopping cart and click the Checkout button. Next, follow the instructions presented on each page. You will receive an order confirmation email shortly after placing your order.

Made-to-Order items may be offered with personalization or multiple logo options. Please see the product page to see if additional logo options are offered on the item.

Contact your dedicated Client Success Executive, via the Custom Quote Request form to order merchandise with a logo other than the logos offered.

Note: These items do not qualify for the following shipping methods; Mail Innovations, SurePost or Worldwide Economy.

Although most online orders go very smoothly, occasionally you may experience an issue. If you are not sure about what to do next to complete your order, please contact Customer Support.

If there is a specific in-hand date for your order or you need it to be expedited to you as soon as possible, please contact Customer Support.

Rush production charges and/or expedited shipping charges may apply. Some products are not eligible for expedited shipping. These items are identified on the individual product pages.

We strive to maintain adequate stock levels, however, we may run out of or run low on a particular item. Inventory quantities and expected stock arrival dates for each item are shown on the detailed product page. If you find an item that does not have adequate inventory on hand, you have the following options:

• Reduce your quantity to the remaining amount available on hand;
• Check out the other related items in this category;
• Add your email to the Stock Notice and we'll notify you when more inventory becomes available;
• Request a custom quote/order here.

Taking advantage of the Stock Notice feature does not commit you to purchase. Should you decide you still have a need for the item when it arrives in stock, you will then have the opportunity to purchase the item.

For orders that have already been produced and/or shipped, please see the return or exchange policy. For items that have not been produced and/or shipped, please contact Customer Support.

For made-to-order items, a representative from our team will contact the manufacturer to find out if the order is eligible to be canceled. If the order can be canceled, cancellation and restock charges may apply. Any remaining funds for the canceled order will be credited to the credit card used at the time of purchase. For security, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.

We are constantly working to make more items available for purchase. If there is an item, you’re interested in that is not available here, please contact Customer Support with your suggestion.

We currently accept these methods of payment:

• Credit Card (Visa, Mastercard, and American Express)
• Debit Cards
• Corporate orders may be placed and billed through to valid unit codes. We also accept orders placed through the Sodexo Market Connections Ariba platform.

All orders are payable in U.S. Dollars.
We are unable to accept checks, cash, or bank transfers.

For all credit card orders, your credit card will be processed immediately upon checkout. You will receive an order confirmation email with the complete order summary and the total amount charged to your card, including shipping/handling and tax (if applicable).

If funds are not available and your card declines, your order will not process and no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed and you will receive an order confirmation email at that time.

As part of our continuing efforts to protect your sensitive payment information, we follow various industry-standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number to maintain the highest levels of end-to-end protection for your transactions.

In rare instances, the manufacturer may discontinue an item and Summit may have to cancel your order. If your order is canceled, funds for the canceled order will be credited to the credit card used at the time of purchase. For security, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.

Promotions are only valid during the timeframe stated, such as a sale with a promo code. Promotions/sales are not valid on previous orders. We are not able to match any of our previous prices/orders. If an item is exchanged for a like item, the customer will be charged the original price for the exchanged item. No price adjustments will be given for sale merchandise. Clearance items are not available for exchange or return.

Our goal is 100% accuracy on quantity and timeliness for all shipments. We process orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Overnight and expedited orders are shipped the same day provided they are transmitted before 2:00 p.m. CT. We do not offer Saturday or Sunday delivery.

Made-to-Order items will require an estimated 3-5 weeks to allow for production and delivery.

Corporate orders billed to valid unit codes will ship on Sodexo's UPS account number and will be billed separately to your unit. The shipping charges shown apply to personal credit card orders only. Shipping estimate displayed may not reflect Sodexo's discounted UPS rate. Please reference the standard production time noted on the product detail page.

The delivery date of your order is subject to stock availability and production time, where applicable.

The estimated transit time is approximately 5-7 days (Monday-Friday) in the continental US from the time your order is placed and is subject to change based on order volume and carrier status.

We offer a variety of shipping options. All available shipping methods will appear in your shopping cart at the time of checkout. To view the applicable shipping charges, enter the shipping address zip or postal code in the Estimated Shipping box provided. Final shipping charges are shown during checkout.

Note: UPS does not deliver to PO boxes. If a PO box address is entered, the order will ship via USPS which does not supply tracking. Summit Group is not responsible for lost or damaged shipments.

We ship exclusively with UPS. The following shipping services are available on our website:

US Domestic Shipping Options

UPS Ground: Standard UPS Ground delivery is the most economical shipping service offered for all packages over 1 lb or if a shipment requires guaranteed delivery. Based on the destination zip code, UPS guarantees delivery of all shipments within the US between 1 and 5 business days from our Chicago distribution center.

UPS Blue 2nd Day Air: This service will guarantee delivery of your US domestic shipment within 2 business days from our Chicago warehouse. Orders for this service must be placed before 2 pm Central time to ship the same day.

UPS Red Next Day Air: This service will guarantee delivery of your US domestic shipment the next business day from our Chicago warehouse. Orders for this service must be placed before 2 pm Central time to ship the same day.

All orders being shipped to APOs, FPOs, DPOs or Rural Routes cannot be shipped with any service other than 4-5 days or ground delivery via USPS Certified mail, with a signed return receipt. UPS cannot deliver to a post office box.

Please remember that UPS will not accept a Post Office box as a shipping destination. If you have entered a PO box, we will have to contact you about additional shipping charges caused by having to use the United States Post Office before processing your order.

Some products are available for delivery to Canada but not to any other international address. If an item cannot be shipped outside the United States, "This item cannot be exported" will be noted on the product detail page.

All duties and taxes will be the responsibility of the purchaser. The duties and taxes will be included in your shipping total.

During the checkout process we provide a list of international locations to which we ship.

Please allow additional delivery time for orders with international shipping destinations. Please contact Customer Support for any international shipping inquiries.

International Shipping Options

Shipping charges are calculated based on the weights and dimensions of your shipment in association with your selected shipping method.

If a 3rd party shipping account has been provided a handling charge of $5.95 will be applied to all inventory/in-stock sales orders.

Tracking is available for every package that we ship with UPS or FedEx via the individual carrier’s website.

As long as you provide us with a valid email at the time of your order, you will receive an order confirmation by email. You will also receive a shipping confirmation by email at the time of the shipment. The shipping confirmation will contain your tracking number for the associated shipment. You can track the status and delivery of your package with ease using online tracking. If you need help tracking your package, please contact Customer Support.

By clicking "Custom Quote Request" in the footer you will be prompted to complete as much information as you can about your item/project of interest. A Client Success Executive will get back to you promptly with pricing and product information. That same representative will also be able to coordinate the shipment so that it meets your requests.

If you wish to return or exchange an item, contact Customer Support within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that returns and exchanges are not permitted for discontinued, on sale or made-to-order (custom decorated) merchandise unless damaged or defective.

Unauthorized returns or exchanges without a return authorization number (RA #) will not be accepted and are not eligible for credit. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.

Please note that all returns and exchanges for product(s) that are not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return. Any approved returns will be credited to the credit card used at the time of purchase. For security, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.

If you choose to refuse a shipment for any other reason than shipping damage, you will be responsible for all associated shipping charges and a 15% restocking fee may be deducted from any credit issued.

Replacements for defective or incorrect product(s) will be generated if such product(s) are reported to Customer Support within 30 days of receipt.

For products shipped from our warehouse that are being returned within 30 days of receipt, Customer Support will provide a return authorization number (RA#) and have UPS issue a pre-paid call tag for return to our distribution facility. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the return authorization number (RA#) on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.